Shoneys Inn - Worst Hotel Shoney's Inn Monroe Louisiana
The room was horrible. It was filthy. It smelled of dog and cat urine. I reserved a pet room then they insisted that I didn't. I could not understand why I was put in a pet room if they didn't know I had a pet. I have to ask myself, what they do with the $25 a day pet fee, because they definitely do not use it to clean the rooms. It is hard enough to find a pet friendly hotel without having to put up with the abuse they give to their customers here.
While I was in the shower I believe maintenance tried to enter my room. My dog became more upset than I have ever seen him for some reason.
When I got out of the shower to see why my dog was so upset, there was a loud pounding which set the dog off more. There was a man screaming at me through the door and because of how upset my dog was I could not understand him. I called the front desk and was told that I had not paid a deposit fee. When I asked them to add it to my credit card, they said I had to pay cash. When I told them I would be down there to pay it she got very nasty with me and I right back. I then told them I was checking out but they refused to refund my money for the second night. This was at 10 AM; I had plenty of time to cancel according to policy that I booked room through. I had to go through my credit card to be refunded the amount for the second night that I did not stay. The way they acted totally terrified me. They were very intimidating and threatening. I would not stay there again nor recommend anyone stay there.
This is an independently owed hotel so the chances of getting anything resolved with management are less than zero. They do not care that Shoney’s Inn is on their sign; they go by their own policy.
Shoney's Inn should be ashamed to have their good name on the sign.
It was funny when I called Shoney's Inn Headquarters and mentioned it was Louisiana, they told me what city. I wonder why that is. Seems I am not the first one to have problems with these people.